Depending on your internet connection and speed a hotspot can take several days to fully sync. This is absolutely normal. Especially when there are chain updates (which are occurring right now). Please note that some SenseCAP units may take a few days to download the latest firmware before being able to connect via Bluetooth. Connect your hotspot to the internet via ethernet for fastest sync times.
Have you joined the SenseCAP Discord chat where you can submit troubleshooting tickets?
Join here: https://discord.com/invite/XM3tXCpMTq
Or tried troubleshooting steps here:
https://www.sensecapmx.com/docs/sensecap-m1/troubleshooting/
Here are a few tutorials on fixing relayed hotspots:
-https://www.robertputt.co.uk/helium-hnt-fixing-relayed-hotspots/
-https://docs.helium.com/troubleshooting/network-troubleshooting/
Have you joined the Helium Discord chat? It is a great community who can help answer any other questions you may have:
https://discord.com/invite/helium
Need additional help, try these:
1) Official SenseCAP troubleshooting documentation: https://www.sensecapmx.com/docs/
2) Have you attempted to contact SenseCAP Support (support@sensecapmx.com) to troubleshoot?
3) Have you attempted to contact Helium Support (support@helium.com) to troubleshoot?
4) Have you attempted to facilitate a warranty/rma with Seeed Studios? Try here: https://www.seeedstudio.com/contacts
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