Shipping, Returns & Tax
We are in Florida and ship to: USA, Australia, Austria, Canada, France, Germany, Israel, Netherlands, and the United Kingdom. Local pickup available in Gainesville, FL
Expedited shipping orders placed before 3PM EST weekdays will ship that day. Standard shipping orders ship within 1 business day.
Sales tax: shipments shipped to states in which we are registered to collect tax will have appropriate tax added at checkout. Tax exempt forms can be sent to our support staff who can activate exemption status.
Lost packages and insurance
International Shipping:
Shipping options are visible in cart by using the shipping estimator. Transit times posted are estimates. International packages are subject to customs holds and duty payment may be required by your government on delivery. The cost of duty is not reimbursable. Internatonal shipping charges are not refundable in the event of a return.
Returns
See item description for product specific return policies, and return policies vary by item.
Bulk/High Value Order Returns
Due to the labor required to package and ship bulk orders, as well as cost and stock issues involved in replenishing items, bulk orders of 5 pieces or more are not returnable unless the equipment is defective or mis-advertised, or a return period is prenegotiated. For non-defective returns over $500, a restocking fee may be deducted from the refund to cover bank or card processing fees.
Backorder/Preorder
Items on backorder or preorder will ship as estimated on the item page. You can cancel an order any time up until shipment. Orders with expedited shipping will arrive in the advertised time after the order ships, not after the order is placed.
Cancellations
If you want to cancel an order, please email or call us at (352) 372-9902. If your item has not been shipped, we will cancel the order and provide a full refund.
Military and First Responder 