Shipping, Returns & Tax
We ship to the USA and Canada.
Sales tax: Rokland is based in Alachua County, FL. All shipments shipped to a FL address will see 7% Alachua County Sales tax applied at checkout. Tax is required by law and is not applicable to purchases shipping outside of Florida.
US Shipping Methods:
FREE Standard Saver shipping on all items shipped in the USA! All of our items ship with the US qualify for FREE Standard Saver shipping. There is no $25 minimum or any other requirement. You will see the Standard Saver option at checkout. For Standard Saver, we use the most economical carrier for your package weight, either UPS or the US Postal Service. Please use an address that accommodates any delivery carrier. These methods take about 3-6 days on average. Each package comes with tracking and insurance. In addition to Standard Saver shipping, we also offer Priority Mail (2-3 day average), and UPS 2 Day Air Guaranteed. Due to varying cutoff times, we do not currently offer overnight shipping on our web site. For urgent delivery needs, please call us at (352) 372-9902 to place your order. All orders will be shipped within 1 business day after they are placed.
Available May 2017: Special $10.00 guaranteed 1-2 business day service option to Florida and Georgia customers. Read more here.
IMPORTANT** UPS considers "days" to be business days as they do not deliver on weekends or a few select holidays. An order with UPS 2 Day Air placed on a Thursday night will be shipped Friday and will arrive by the end of the day Tuesday.
You will be able to see the exact shipping cost in your shopping cart by using our shipping estimator. Standard shipping to Canada takes about 2-4 weeks to arrive on average and comes with tracking and insurance. We do not currently offer faster methods of shipping to Canada via our web site because the cost of expedited options can vary widely based not only on weight, but package dimensions as well. Please email us for information about faster shipping options to Canada if needed.
Most items purchased at Rokland LLC come with a 30 day satisfaction guarantee. However some items may have a more narrow return policy. Each item will have its own return policy specified at the end of the description for that item. Please be sure to take a look at the item-specific return policy for the item(s) you are ordering.
Restocking Fees: See individual item pages.
If you receive a shipment and you wish to return it in accordance with the return policy, simply email us and we will provide you with the return shipping address. Purchases can be exchanged for the same item, other item(s), or a refund. If you purchase a shipping upgrade like Priority Mail or UPS 2 Day, this shipping charge is not refundable, nor is return shipping, unless the wrong product is shipped by Rokland error.
Bulk Order Returns
Due to the labor required to package and ship bulk orders, as well as cost and stock issues involved in us replenishing items sold in bulk orders, bulk orders are not returnable unless the equipment is defective or mis-advertised. If you have a special circumstance, please contact us for consideration. In the event a bulk order return is allowed, a restocking fee may be deducted from the refund to cover bank fees. A bulk order is considered a shipment of 5 pieces or more. If you are not sure whether the part you are planning to buy is what you need, we recommend finding out for sure before buying, or buying one unit first for testing before buying in quantity.
If you complete a purchase and wish to cancel it, please call us at (352) 372-9902. If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded. If the order has already shipped, you will need to return the package to us in accordance with our return policy. Shipping will not be refundable on cancellations where the order has already been shipped. In addition, UPS levies an additional surcharge on us, the shipper, when a package delivery is refused. So if you have changed your mind about your order but were unable to call and cancel before it was shipped, please accept the shipment and contact us for RMA instructions. If you refuse delivery of the package, the return shipping fee UPS charges us will be deducted from your refund (this is usually equal to the original cost of shipping). We do not make a profit off this, this is necessary to cover the expense of this new "refused delivery" fee from UPS.