Our tech team tracks solutions for customer support calls, and believe it or not, an incorrect network password is the #2 reason for calls and emails. If you are setting up your Alfa WiFi Camp Pro 2 or R36A router at home, you get a good strong signal to your home network, but EVERYTIME you go through setup it completes and shows a disconnected status, it may be time to double-check your password.
Fortunately this is very easy to do if you have a Windows 10 PC.
First, remove any Ethernet cable going between your computer and the Camp Pro 2 or R36A router. Then connect your Windows 10 PC Wi-Fi to your home network. Once you are connected, follow these steps (with screenshots) from our friends at Plannerwire to see on the screen what your network password is. This can be helpful in remembering if there are any capital letters in your password (WiFi passwords are case sensitive), if that round character is a zero or an O, if that's an l or a 1, or if those people who installed your new router simply wrote it down wrong. Click this link to see instructions:
Military and First Responder 
Hi Mark,
You will need to enter the password that you created for the Camp Pro 2. That is your network security key.
If you cannot remember it you may perform a factory reset. We do a factory reset by taking a paperclip or ball point pen and then finding the “RESET” hole on the bottom side of the silver R36A router in your kit. Once you find the reset hole we are going to press and hold for 10 seconds. This will factory reset the R36A. Give the R36A about 2 minutes to reboot and then proceed to connect and go through the easy setup process again.
You may watch the video on how to perform a reset here: https://www.youtube.com/watch?v=jkMia2QrLCU
we just moved to a different campsite and when i try to get on the internet i get asked to enter the network security key because some of the information has changed. where do i find the network security key for Wificampro2?
thanks
We are sorry to hear you are receiving a USB device not found error. Just to double check, have you tried unplugging and fully reseating both ends of the USB cable running between your router and the antenna?
I am trying to install wifi camp pro 2. AFter entering admin password I get USB device not found and can not continue. Everything is plugged in correctly USB from antenna to router box is plugged in.
My R36A router constantly stops broadcasting the signal and my WiFi drops connection on computer, tablets and gaming consoles. The RV Park routers are still broadcasting and I can get a weak signal.
I need to figure out if my R36A router is bad or the tube Antenna. Please help me get this resolved. Thank you