Our tech team tracks solutions for customer support calls, and believe it or not, an incorrect network password is the #2 reason for calls and emails. If you are setting up your Alfa WiFi Camp Pro 2 or R36A router at home, you get a good strong signal to your home network, but EVERYTIME you go through setup it completes and shows a disconnected status, it may be time to double-check your password.
Fortunately this is very easy to do if you have a Windows 10 PC.
First, remove any Ethernet cable going between your computer and the Camp Pro 2 or R36A router. Then connect your Windows 10 PC Wi-Fi to your home network. Once you are connected, follow these steps (with screenshots) from our friends at Plannerwire to see on the screen what your network password is. This can be helpful in remembering if there are any capital letters in your password (WiFi passwords are case sensitive), if that round character is a zero or an O, if that's an l or a 1, or if those people who installed your new router simply wrote it down wrong. Click this link to see instructions:
Military and First Responder 
Our phones are connecting directly to the closest tower in the campground with no issues. Trying to connect to the same tower with the camp pro but it not being scanned or picked up. The other towers scanned do not provide a proper strength signal. Any advise as to how to pick up the same tower as our phone?
Hi Robert, we don’t regularly monitor blog comments for support replies. Please visit our support page if you have not already done so for support contact details. Generally the WiFi authentication failed message means it is the wrong password for the campground network or network you are extending.
Hi, I’ve neen using the R36A for a few years and lately its been dropping connection and needing reset back to factory settings weekly. Getting frustrated because now its getting stuck on the “The WiFi authentication failed, please try again…” when trying to use it as a hotspot. I’m using the correct passwords, I’ve set this up hundreds of times. Is it me or is this ALFA Router just getting tired?
Hi Evan,
Try disconnecting then re-connecting the USB cable both at the R36A router and at the Tube. If this still results in the “USB not found” message you should consider replacing the USB cable.
I am getting a usb not found message and I know it’s plugged in because antenna LED lights up. Do I have a bad router?