COVID-19 impact on Rokland Technologies: Updated May 7th

March 19, 2020

We are operating at normal business hours but with a same-day shipping cutoff time moved up to 3PM EST due to restricted FedEx hours. Orders placed after 3PM EST may not be shipped until the next business day.

If you need rush delivery after this time, please call us at (352) 372-9902 to verify if your order can still be shipped out the same day. 

Rokland Technologies remains open for online business and shipping, but we are closed for local pickups. The state of Florida, in which we reside, has mandated a lockdown order, however we are excepted as long as fewer than 5 employees occupy the location, and no public is allowed entry. We also are in the process of providing Wi-Fi equipment to clients involved in Coronavirus response, and consider ourselves essential for that reason. We will be abiding by these mandates.

The state is beginning a phase one reopening this week but it is not expected to impact us as far as opening again for local pickup. We will update this page once we can accommodate local pickup again.

We share everyone's concern for the spread of COVID-19 and concerns about long term economic effects of a prolonged shutdown as well. We are remaining open in accordance with the law, with safety precautions to protect our staff. We are staggering hours and limiting office access to a few employees at a time, along with cleaning multiple times daily. This has not impacted our ability to get orders shipped out on time. Doctor's have said there is no danger of the virus spreading on products shipped through the mail or shipping carriers, though if you have personal concern you can wipe down the retail box of any item received using a Clorox or other disinfectant wipe.

If you need expedited shipping and arrival by a certain day, you may wish to call us first especially if late in the day near our cutoff time. We can be reached at (352) 372-9902. Our normal hours are 9AM to 5PM EST. Our shipping cutoff time to ship orders the same day is currently 3PM EST.

Due to our reduced employee count, it may impact sales and support call times and we apologize for the inconvenience. If you call and receive a message that all employees are currently on the line with other customers, please leave a voicemail as directed and somebody will call you back shortly.

In the event of any changes, we will post updates here. Again, as of this time, all orders are shipping out on time and we are open for business normal hours 9AM to 5PM EST Monday through Friday.

Comments

Ken & Penny Schare

Ken & Penny Schare said:

Jason has helped us with two installations. One at our home and the other at a RV Park .
We are in our 70’s and not very up on electronics & he was amazingly patient & understanding in the set up process.
Along with that the time between ordering & delivery was fantastic !
We have only given a review one other time.
This company get a 10+

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